1. Submit a complaint
Complaints are submitted through support with the related request/quotation/rental/invoice reference, issue description, amount (if any) and supporting evidence.
2. Handling
Priority, assignee, status and resolution updates are recorded. Additional information may be requested from either party.
3. Operational disputes
Review may rely on the contract, quotation, handover/return reports, images, system records and documented communications.
4. Resolution
Depending on facts, contract and law, RentX may facilitate correction, re-performance, financial adjustment, refund or a reasoned rejection.
5. Competent authorities
Using RentX support does not prevent any party from exercising statutory rights or approaching competent regulators, courts or agreed dispute-resolution forums.